General Information

 

Shipping

Guitar Riot offers free shipping on any order over $75 in the continental US except for items from those manufacturers that do not allow it.  Our primary method of shipment is FedEx Ground/Home Delivery though we may opt to use a different carrier at our discretion.  We do offer expedited services such as FedEx express (3day) and overnight options.  We will deduct the standard ground shipping cost if you decide to use one of these methods.  You will receive an email with tracking info when your order ships.  Guitar and amp shipments must go to a location where a person can sign for it.  If that is not possible we can send to the nearest depot and have the package held for you to pick up.

FedEx Shipping Map

Shipping Map

For international shipments please contact us for a quote.  Some manufacturers restrict shipping internationally.  Contact Guitar Riot for availability.

 

Shipping Damage

Unfortunately shipping damage can happen from time to time no matter how well something is packed.  If your package shows signs of damage or mishandling please inspect it with your delivery person and call Guitar Riot immediately (216.291.7172).  We will open a claim and issue a call tag.  This is very important to insure you get your refund in a timely manner.  Please, do not send back or refuse a package without contacting Guitar Riot first.  Every package is insured for the full retail amount.  Guitar Riot will be very diligent in the damage claim process and make sure things go smoothly for all of us.

 

Return Policy

Guitar Riot gives a 48 hour approval period on all items.  We will add an extra 24 hours to guitars and basses shipped December through March.  This allows 24 hours for climate acclimation before opening the box.   To return an item you must contact Guitar Riot via phone (216.291.7172) and get a Return Authorization (RA) number from us.  No returns will be accepted without an RA number issued from Guitar Riot.

All returned items must be in their original packaging, show no signs of use, and include all of the original paperwork/accessories that were included in the shipment.   Warranty cards or any other item must be unregistered with the manufacturer.  Any item with a serial number that has been registered is not returnable.  If all of the above are in place you will receive a 100% store credit or a refund minus a 5% restocking fee and all shipping costs including the initial “free” shipping cost.  Store credit or refund will be worked out beforehand.   You are required to provide a tracking number for any return and use a comparable shipping service to how you received the item.  Tracking information must be provided within 24 hours of the return.

Returns must be insured for the full retail value.  Please over pack any return to insure it arrives safely.  If a return arrives damaged it is up to you to file a claim with the shipping company.  Any damaged return will be refused.  If you have insured the package for the full amount and packed it well this will not be an issue.  Guitar Riot will notify you immediately if a return has arrived damaged.

The following items are NOT returnable:
Damaged items, special orders, layaway, closeout items, discontinued items, or any deal involving a trade in.

 

Layaways

Layaway is available for items over $500 with a 20% deposit and 60 day terms.  If item is not picked up after 60 days it goes back into inventory.  The 20% deposit is not refundable, but can be used as store credit (not on another layaway) for up to 1 year from the date of the original layaway term.  If the deposit is not used in the specified time no credit will be available.

 

Special Orders

Special orders are available with a 50% non refundable deposit and the balance due when the item is delivered to Guitar Riot.

 

Consignments and Trades

Quality used gear is an important part of Guitar Riot.  We take trades ins, buy gear outright, and offer consignment.  Call or stop by to discuss your specific needs!